Delivery Policy

Brands Trend in partnership with our couriers wants to make sure that our customers are happy. We are strongly committed to delivering with same day delivery for orders in Alexandria and Next day delivery for orders shipped to Cairo. However, there are times that you may experience a short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery. We arrange daily deliveries except for Fridays and Egypt Public Holidays.

If you wish to change the address before the shipping process, our Customer Care Team will be happy to assist you. If you received a confirmation that your order has been dispatched, please note that any request to change the shipping address will no longer be accepted.

Additional Condition for Bulk Orders

We accept bulk orders; however, we are unable to shoulder the shipping cost. For bulk orders, you may contact our Customer Care Team at +201553347734 to confirm the shipping cost as it may vary depending on the weight or measurement (whichever is higher).

In our end, once we receive a bulk order, we will email you back with the details of the shipping cost prior to processing your order. Once agreed, you will be responsible for accepting the delivery.